✦ Customer Support ✦

Contact Secretelles

Welcome to our dedicated customer service center. Our lingerie experts are here to help with orders, sizing advice, returns, and any questions about our luxury European lingerie collections.

Response within 24 hours
Multilingual Support
100% Secure & Private
Expert Lingerie Advice

Email Us

Send us a detailed message. We respond within 24 hours.

contact@secretelles.com →

Order Support

Questions about your order? Need to track a shipment or modify delivery?

Include order # in your message →

Sizing Assistance

Unsure about your size? Our experts can help you find the perfect fit.

View Size Guide →

Returns & Exchanges

Hassle-free 14-day returns on all unworn items with tags attached.

View Return Policy →

Send Us a Message

Fill out the form and our team will respond within 24 hours.

Fast Response: We respond within 24 hours (Mon-Fri, 9AM-6PM CET).

Quick Help

Common Questions

Shipping Info

Free shipping €129+. Delivery times & tracking options.

Returns & Refunds

Easy 14-day returns. How to initiate & track refunds.

Size Guide

Find your perfect fit. EU, US & UK conversions.

Payment Options

Visa, PayPal, Klarna & more. Secure checkout.

Order History

Track orders & manage your account details.

All FAQs

Browse complete FAQ section for all answers.

Secretelles Customer Service

At Secretelles, we provide exceptional customer service for all your luxury lingerie needs. Our team specializes in European lingerie and assists with bra sizing advice, order tracking, and easy returns.

Whether you're shopping for premium push-up bras, elegant sleepwear, lace panties, or romantic lingerie sets, we ensure your experience is seamless. Our lingerie experts understand European sizing and help you find the perfect fit.

We offer free shipping on orders over €129, 14-day hassle-free returns, and secure payment via Visa, Mastercard, PayPal, Apple Pay, and Klarna. All orders ship in discreet packaging.