Shipping Policy

Shipping Policy

Fast, reliable delivery of luxury European lingerie to your doorstep — with tracking and discreet packaging on every order.

🚚 Free Shipping on Orders Over €100

Enjoy complimentary delivery on qualifying orders to all supported destinations.

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Worldwide Shipping

We deliver to 40+ countries across the globe

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Discreet Packaging

Plain packaging protects your privacy

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Order Tracking

Track your parcel every step of the way

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Fast Processing

Orders processed within 1-3 business days

Order Processing

At SECRETELLES, we prepare your order with care to ensure your luxury lingerie arrives in perfect condition.

  • Orders are processed within 1 to 3 business days (excluding weekends and public holidays)
  • Processing times may vary during peak periods such as sales events and holidays
  • You will receive a confirmation email once your order has shipped
  • Each item is carefully inspected and elegantly packaged before dispatch

Delivery Times & Costs

Delivery times depend on your location and chosen shipping method. All times are estimates from dispatch date.

Destination Standard Delivery Express Delivery
🇫🇷 France 2-4 business days 1-2 business days
🇪🇺 European Union 3-6 business days 2-4 business days
🇬🇧 United Kingdom 4-7 business days 2-4 business days
🇺🇸 United States & Canada 7-14 business days 4-7 business days
🌏 Rest of World 10-21 business days 5-10 business days

💡 Shipping Cost Calculation

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. Free shipping applies to orders over €100 for most destinations.

International Shipping

SECRETELLES proudly delivers luxury European lingerie to customers worldwide. Here's what you need to know about international orders:

  • We ship to over 40 countries across Europe, North America, Asia, and Oceania
  • International shipping costs and delivery times vary by destination
  • Customs duties and import taxes may apply and are the responsibility of the recipient
  • All international shipments include tracking for your peace of mind

🛃 Customs & Import Duties

For deliveries outside the European Union, your order may be subject to customs duties, VAT, or import taxes. These fees are determined by your local customs authority and are not included in our prices. Please check with your local customs office for more information.

Order Tracking

Stay informed about your delivery every step of the way:

  • Once shipped, you'll receive an email with your tracking number
  • Track your parcel directly on our website or via the carrier's website
  • Receive notifications when your order is out for delivery
  • Contact us if your tracking hasn't updated in 5+ business days

Shipping Address

Please ensure your delivery address is accurate and complete to avoid delays:

  • Double-check your address before completing checkout
  • Include apartment numbers, building names, and postal codes
  • Provide a contact phone number for the courier if possible
  • SECRETELLES is not responsible for orders sent to incorrect addresses

Delivery Issues

While we strive for perfect delivery, external factors can sometimes cause delays:

⏱️ Shipping Delays

Delays may occur due to customs processing, weather conditions, or carrier issues. SECRETELLES cannot be held responsible for delays beyond our control, but we will always assist you in resolving any delivery issues.

📭 Lost or Stolen Packages

If your tracking shows "delivered" but you haven't received your order, please check with neighbors and your local post office first. For packages confirmed as lost or stolen, contact us within 7 days of the delivery date.

Questions About Your Shipment?

Our customer service team is here to help with any shipping inquiries.

Email: contact@secretelles.com

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