All orders are typically processed within 24 to 72 hours after payment confirmation. During peak periods (holidays, sales, special promotions), processing times may be slightly extended. You'll receive a confirmation email with tracking information once your order ships.

Unfortunately, once your order is confirmed, it cannot be cancelled or modified. To ensure the fastest delivery times, orders are automatically sent to our warehouse for preparation immediately after payment is confirmed. If you need to make changes, please contact us as soon as possible and we'll do our best to assist.

Yes! You'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your package is dispatched. Please check your spam folder if you don't see our emails in your inbox.

Absolutely! Once your order ships, you'll receive an email with a tracking number and link. You can use this to follow your package's journey right to your door. Tracking updates may take 24-48 hours to appear after shipping.

We ship worldwide through our trusted delivery partners. Once your order is processed, you can expect to receive your package within 3 to 8 business days depending on your location. Express shipping options are available at checkout for faster delivery.

We ship to over 40 countries worldwide, including all EU countries, United Kingdom, United States, Canada, Australia, and many more. Simply add items to your cart and proceed to checkout to see if we deliver to your location.

Yes, absolutely! We understand that privacy matters. All orders are shipped in plain, unmarked packaging with no indication of the contents inside. Your intimate purchases remain completely confidential.

For orders shipped outside the European Union, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for more information.

We accept a wide variety of secure payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, PayPal, Shop Pay
• Buy Now Pay Later: Klarna
• Local Methods: Bancontact, Cartes Bancaires

Your payment is processed immediately upon order confirmation.

Your security is our priority. When you enter your card details on our site, they are instantly encrypted using SSL (Secure Socket Layer) technology. This means your banking information never travels unprotected across the internet and is never stored on our servers. That's why you're asked to enter your details fresh with each purchase.

Your payment method will be charged immediately when you complete your order. You'll receive an email confirmation with your order details and receipt right away.

Every piece is carefully crafted to ensure your complete satisfaction. However, if you're not entirely happy, you have:

• 14 days to notify us of your intention to return (as required by law)
• 30 days from receipt to complete the return and request a refund

Items must be returned in their original condition – unworn, unwashed, with all tags attached, and without perfume. Please contact our customer service at contact@secretelles.com to initiate a return.

Due to hygiene considerations for intimate apparel, we do not offer direct exchanges. Instead, we recommend returning the original item for a refund and placing a new order for the correct size. This ensures you receive a fresh, unopened product.

If you've received an incorrect or damaged product, please contact us immediately at contact@secretelles.com with photos of the issue. Our customer service team will resolve your problem as quickly as possible, either with a replacement or full refund.

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method. Please note that your bank may take an additional 3-5 days to reflect the credit in your account.

To find your perfect fit, please refer to the size chart available on each product page. Our charts provide detailed measurements for every item. Since sizing can vary between brands and styles, we recommend checking the chart for each product you're interested in.

Yes, European sizing can differ from US and UK sizes. Our product pages include conversion information where applicable. If you're unsure, our customer service team is happy to help you find the right size – just contact us with your measurements.

If you fall between sizes, we generally recommend sizing up for comfort, especially for bras and fitted items. For looser styles like robes and pajamas, either size should work well. When in doubt, contact our team for personalized advice.

To keep your lingerie looking beautiful for longer, we recommend:

• Hand wash in cool water with mild detergent
• If machine washing, use a lingerie bag on a delicate cycle
• Never use bleach or fabric softener on delicate fabrics
• Always follow the care label instructions on each item

Proper care extends the life of your luxury pieces significantly.

Never tumble dry your delicate lingerie. Instead:

• Gently press out excess water (don't wring)
• Lay flat or hang to air dry away from direct sunlight
• Reshape bra cups while damp to maintain their form
• Avoid hanging bras by the straps as this can stretch them

Proper storage keeps your lingerie in perfect condition:

• Store bras with cups facing up – never fold them in half
• Keep delicate items in a dedicated drawer or lingerie organizer
• Store away from direct sunlight to prevent fading
• Allow items to fully dry before storing to prevent mildew