FAQs

Chez SECRETELLES Lingerie, notre FAQ vous guide à chaque étape de votre expérience d'achat, en vous offrant des réponses claires sur nos collections de lingerie de luxe.
Trouvez des conseils pratiques sur le choix des tailles de lingerie, les instructions d'entretien et tout ce qu'il faut savoir sur l'expédition rapide et les retours faciles.
Nous sommes dédiés à vous offrir une expérience d'achat fluide, en mettant l'accent sur votre confort et la qualité supérieurede nos produits. Explorez dès maintenant notre FAQ complète et découvrez comment choisir la lingerie parfaite, faite pour sublimer votre silhouette, tout en bénéficiant d'un service client exceptionnel.

 

Orders

What are the preparation times for my order?

All orders are generally prepared within 24 to 72 hours.

During periods of intense activity (end of year, sales, private sales, etc.), preparation times may be extended.

How can I cancel or modify my order?

Unfortunately, once your order has been validated, it is not possible to cancel or modify your order. Indeed, in order to guarantee optimal delivery times, your order is automatically sent for preparation in our warehouse as soon as payment is confirmed.

What are the delivery methods and times?

You can choose your delivery method and receive your package at the address of your choice thanks to our delivery partners.

Once your order has been validated, you can expect to receive your package within an average of 3 to 8 business days .

Means of payment

What are the payment methods? Are they secure?

Secretelles.com guarantees you total security during your purchases.

When you enter your card number and its expiry date on our site, this information is instantly encrypted on your computer using “SSL” information encryption technology.

This means that your bank details do not circulate unencrypted on the Internet and never arrive on the secretelles.com site.

This is why you are asked to provide them again for each of your purchases.

It is possible to pay for your purchases by credit card , Visa or Mastercard , American Express , Apple Pay and PayPal . You will be charged when your order is validated.

Returns and exchanges

How can I return my products?

Each piece is carefully crafted to ensure your complete satisfaction. However, if you are not completely satisfied, you have a 14-day cooling-off period, as required by law, and 30 days from receipt of your items to return them and request a refund. refund.

All items must be returned in their original condition with tags, unworn, unwashed, without perfume.

You have 14 working days from receipt of your order to inform us of your intention to return all or part of your order by contacting SECRETELLES customer service at the email address: contact@Secretelles.com .

From notification to SECRETELLES customer service of your intention to exercise your right of withdrawal, you have 30 days to return the product.

How can I make an exchange?

Due to hygiene considerations, we do not offer direct exchanges for lingerie items.

Defective products/order errors

Have you ordered online and have not received the correct product or has it been damaged?

We invite you to contact SECRETELLES customer service at contact@secretelles.com.

Our advisors will take care of your problem as quickly as possible.

Advice

How do I know my size at SECRETELLES?

To choose the perfect size, please carefully consult the size table available on the product sheet of the item you are interested in. It provides precise instructions for each product. If you have any additional questions, please do not hesitate to contact our customer service.

How do I take care of my lingerie?

In order to keep your products in good condition, we invite you to follow the care instructions appearing on the fabric label of your item.

We hope you find the answer you are looking for.

If this is not the case, do not hesitate to complete the contact form by clicking here

Your SECRETELLES customer service.